BrainKey Scan Policy

Cancellation Policy

  • Please directly contact the imaging center that you booked with to cancel your appointment.
  • As appointment times are limited and sell out quickly, we respectfully request a 48-hour notice if you must cancel your appointment. Cancellations made 48 hours or more in advance of your appointment will receive a 100% refund.
  • Missed appointments or appointments canceled without at least a 48‑hour notice, unfortunately cannot be refunded.

Rescheduling Policy

  • Please contact the imaging center you booked with directly to reschedule the time of your BrainKey Scan appointment.
  • If you need to reschedule to a different imaging center, please email support@brainkey.ai and we will help you with that.
  • To reschedule your appointment, we respectfully request a 48-hour notice, otherwise we won’t be able to meet your request.
  • Missed appointments unfortunately cannot be refunded.

Payment

  • We use your card information to reserve your spot at your selected imaging center. You will not be charged until 24 hours before your reservation.

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